Part 1B Answers

1. Defining where the organization is attempting to go and what goals might be achieved is part of the ___________ function of management. (planning)

2. The participative leader: (invites workers to join in decision-making processes.)

3. The informal organization activities that effectively alter the formal structure of an organization include the grapevine, networking and: (mentoring)

4. Forecasting is the study of ____________ to discover underlying tendencies and patterns. (historical data)

5. Goals as opposed to vague wishes are: (specific, realistic, and verifiable.)

6. In the scientific method, a tentative statement of the nature of an existing relationship is a(an): (hypothesis)

7. The principle that managers always rise to the level of their own incompetence is the _______ principle. (Peter)

8. Employment tests: (can measure general mental ability)

9. A prime consideration when selecting a commercial records center is: (what material was used to construct the facility)

10. What are the costs involved in break-even analysis? (Fixed and variable costs)

11. The rules of brainstorming prohibit the: (evaluation of ideas early in the session)

12. Overstating needs and inflating budget requests is referred to as: (padding)

13. "Word processing" as a part of records management is most directly related to which cycle of records management? (Creation)

14. A management control tool that graphically presents a comparison between the estimated schedule and the actual progress for each of the jobs associated with a project is a: (Gnatt chart)

15. Frederick Herberg's theory of motivation-hygiene is based on the concept of: (satisfiers and dissatisfiers)

16. Organized records management programs: (differ considerably in scope and complexity)

17. Deming's method of management emphasizes: (eliminating numerical quotas.)

18. The matrix organization structure: (utilizes personnel from more than one department on department work.)

19. Cafeteria benefit programs: (provide a selection of benefits from which all employees may choose up to an allowance total.)

20. A request for proposal may include general instructions to bidders, proposed schedule, general contract provisions, and a: (statement of work)