Answers for CRM Exam Part 2A

 

1 -d - Creation

2 -c- Retrieval

3 -b - Risk

4 -a - Shouting

5 -d - Discovery

6 -c - Employees can function freely within the framework of a policy.

7 -a - Cancelled or superseded.

8 -c - Eliminate unnecessary forms and combine forms where possible.

9 -b - Design

10 -e - Forms

11 -e - Signature line

12 -d - Electronic data interchange

13 -d - Electronic

14 -c - Workflow analysis

15 -a - Arial

16 -c - Ensure correct, speedy and economical movement of mail.

17 -b - Sorting

18 -d - Portal

19 -b - Intranet

20 -e - Selection of the best equipment for the application.