Answers for CRM Exam Part 5A

1 -b - Microform

2 -e - 16

3 -c - Resolution

4 -a - Training

5 -e - Elimination of storage devices.

6 -a - WORM disc.

7 -c - 50,000

8 -d - Workflow

9 -c - The tool can categorize more documents quicker than a human.

10 -b - Unstructured

11 -c - Local

12 -e - Share trade secrets.

13 -d - Warehouse

14 -c - Spam

15 -c - Firewall

16 -a - Resolution

17 -e - Migration

18 -b - Push

19 -a - Repository

20 -d - Administrator